Shipping policy

Thank you for visiting and shopping at AROMASPARKLE (PTY) LTD. Following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

 

All orders made before 2:00PM are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

See below the list of countries that are eligible for Regular Shipping:

 

COUNTRY CODE	COUNTRY NAME	SHIPPING TIME
US	United States	7-15 days
GB	United Kingdom	5-10 days
CA	Canada	7-15 days
AU	Australia	6-12 days
FR	France	6-12 days
IT	Italy	7-15 days
AT	Austria	7-15 days
BE	Belgium	7-15 days
BR	Brazil	25-35 days
BG	Bulgaria	10-20 days
CO	Columbia	25-40 days
HR	Croatia	7-15 days
CY	Cyprus	10- 30 days
CZ	Czech Republic	10 - 20 days
DK	Denmark	15 - 20 days
EE	Estonia	10 - 20 days
FI	Finland	7 - 15 days
DE	Germany	6 - 12 days
GR	Greece	7 - 15 days
HU	Hungary	7 - 15 days
IE	Ireland	7 - 15 days
KW	Kuwait	10 - 30 days
LV	Latvia	20 - 35 days
LT	Lithuania	15 - 30 days
LU	Luxembourg	7 - 15 days
MT	Malta	20 - 30 days
MX	Mexico	12 - 22 days
NL	Netherlands	6 - 12 days
NZ	New Zealand	7 - 15 days
PL	Poland	7 - 15 days
PT	Portugal	7 - 15 days
RO	Romania	10 - 20 days
SA	Saudi Arabia	10 - 30 days
SK	Slovakia	20 - 35 days
SI	Slovenia	7 - 15 days
ZA	South Africa	10 - 30 days
ES	Spain	7 - 15 days
SE	Sweden	7 - 15 days
CH	Switzerland	7 - 15 days
TH	Thailand	10 - 30 days
TR	Turkey	10 - 30 days
AE	United Arab Emirates	10 - 25 days

COUNTRIES WE CANNOT SHIP TO

IMPORTANT NOTE: Please understand that due to the ever changing shipping environment, as well as the ongoing circumstances surrounding the COVID-19 pandemic, the countries in this list are subject to change. Make sure to check back often to ensure you're aware of any changes.

1. Albania (AL)
2. American Samoa (AS)
3. Armenia (AM)
4. Barbados (BB)
5. Bolivia (BO)
6. Bosnia and Herzegovina (BA)
7. Botswana (BW)
8. Brunei (BN)
9. Canary Islands (IC)
10. Cayman Islands (KY)
11. Chad (TD)
12. Curacao (XC)
13. Cyprus (CY)
14. Ecuador (EC)
15. Equatorial Guinea (GQ)
16. Ethiopia (ET)
17. Fiji (FJ)
18. French Polynesia (PO)
19. Georgia (GE)
20. Guyana (GY)
21. Honduras (HN)
22. Jamaica (JM)
23. Kosovo (KV)
24. Kuwait (KW)
25. Libya (LY)
26. Malawi (MW)
27. Mauritania (MR)
28. Mauritius (MU)
29. Moldova (MD)
30. Mongolia (MN)
31. Montenegro (ME)
32. Nepal (NP)
33. Panama (PA)
34. Papua New Guinea (PG)
35. Peru (PE)
36. Rwanda (RW)
37. Saudi Arabia (SA)
38. Serbia (RS)
39. Sierra Leone (SL)
40. South Africa (ZA)
41. South Sudan (SS)
42. Sri Lanka (LK)
43. Suriname (SR)
44. Tanzania (TZ)
45. Trinidad and Tobago (TT)
46. Tunisia (TN)
47. United States Minor Outlying Islands (UM)
48. Uruguay (UY)
49. Venezuela (VE)
50. Zambia (ZM)
51. Zimbabwe (ZW)
52. Åland Islands (AX)

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

AROMASPARKLE (PTY) LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

AROMASPARKLE (PTY) LTD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

 

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
2. Request your Return Authorization Number and by emailing support@aromasparkle.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
4. Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.