Thank you for visiting and shopping at AROMASPARKLE (PTY) LTD. Following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

 

All orders made before 2:00PM are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.



Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

See below the list of countries that are eligible for Regular Shipping:

 

COUNTRY CODE     

COUNTRY NAME     

SHIPPING TIME     

US     

United States     

7-15 days     

GB     

United Kingdom     

5-10 days     

CA     

Canada     

7-15 days     

AU     

Australia     

6-12 days     

FR     

France     

6-12 days     

IT     

Italy     

7-15 days     

AT     

Austria     

7-15 days     

BE     

Belgium     

7-15 days     

BR     

Brazil     

25-35 days     

BG     

Bulgaria     

10-20 days     

CO     

Columbia     

25-40 days     

HR     

Croatia     

7-15 days     

CY     

Cyprus     

10- 30 days     

CZ     

Czech Republic     

10 - 20 days     

DK     

Denmark     

15 - 20 days     

EE     

Estonia     

10 - 20 days     

FI     

Finland     

7 - 15 days     

DE     

Germany     

6 - 12 days     

GR     

Greece     

7 - 15 days     

HU     

Hungary     

7 - 15 days     

IE     

Ireland     

7 - 15 days     

KW     

Kuwait     

10 - 30 days     

LV     

Latvia     

20 - 35 days     

LT     

Lithuania     

15 - 30 days     

LU     

Luxembourg     

7 - 15 days     

MT     

Malta     

20 - 30 days     

MX     

Mexico     

12 - 22 days     

NL     

Netherlands     

6 - 12 days     

NZ     

New Zealand     

7 - 15 days     

PL     

Poland     

7 - 15 days     

PT     

Portugal     

7 - 15 days     

RO     

Romania     

10 - 20 days     

SA     

Saudi Arabia     

10 - 30 days     

SK     

Slovakia     

20 - 35 days     

SI     

Slovenia     

7 - 15 days     

ZA     

South Africa     

10 - 30 days     

ES     

Spain     

7 - 15 days     

SE     

Sweden     

7 - 15 days     

CH     

Switzerland     

7 - 15 days     

TH     

Thailand     

10 - 30 days     

TR     

Turkey     

10 - 30 days     

AE     

United Arab Emirates     

10 - 25 days     



COUNTRIES WE CANNOT SHIP TO

IMPORTANT NOTE: Please understand that due to the ever changing shipping environment, as well as the ongoing circumstances surrounding the COVID-19 pandemic, the countries in this list are subject to change. Make sure to check back often to ensure you're aware of any changes.

  1. Albania (AL)
  2. American Samoa (AS)
  3. Armenia (AM)
  4. Barbados (BB)
  5. Bolivia (BO)
  6. Bosnia and Herzegovina (BA)
  7. Botswana (BW)
  8. Brunei (BN)
  9. Canary Islands (IC)
  10. Cayman Islands (KY)
  11. Chad (TD)
  12. Curacao (XC)
  13. Cyprus (CY)
  14. Ecuador (EC)
  15. Equatorial Guinea (GQ)
  16. Ethiopia (ET)
  17. Fiji (FJ)
  18. French Polynesia (PO)
  19. Georgia (GE)
  20. Guyana (GY)
  21. Honduras (HN)
  22. Jamaica (JM)
  23. Kosovo (KV)
  24. Kuwait (KW)
  25. Libya (LY)
  26. Malawi (MW)
  27. Mauritania (MR)
  28. Mauritius (MU)
  29. Moldova (MD)
  30. Mongolia (MN)
  31. Montenegro (ME)
  32. Nepal (NP)
  33. Panama (PA)
  34. Papua New Guinea (PG)
  35. Peru (PE)
  36. Rwanda (RW)
  37. Saudi Arabia (SA)
  38. Serbia (RS)
  39. Sierra Leone (SL)
  40. South Africa (ZA)
  41. South Sudan (SS)
  42. Sri Lanka (LK)
  43. Suriname (SR)
  44. Tanzania (TZ)
  45. Trinidad and Tobago (TT)
  46. Tunisia (TN)
  47. United States Minor Outlying Islands (UM)
  48. Uruguay (UY)
  49. Venezuela (VE)
  50. Zambia (ZM)
  51. Zimbabwe (ZW)
  52. Åland Islands (AX)

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

AROMASPARKLE (PTY) LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

AROMASPARKLE (PTY) LTD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

 

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

  1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
  2. Request your Return Authorization Number and by emailing support@aromasparkle.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
  3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
  4. Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.