If you received your item damaged or the product isn't like described, you are eligible for a refund. In this case please contact firstname.lastname@example.org right away, since we will tell you what to do next. You can be sure that you will not be left with any costs.
Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item.
Then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund within a few business days, please contact us at email@example.com .
If you received your item and you don't like it for any reason, you can send it back to us within 30 days from receiving your product. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
If an item is not in its original condition, is damaged or parts are missing for reasons not due to our error, we unfortunately can not offer a refund.
If you want to return a product, please send an email to firstname.lastname@example.org . Please keep in mind that shipping cost for the returned products have to be paid by the customer.